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Terms and Conditions


Terms and Conditions - United States

Valid from July 1, 2015 to June 30, 2016

A.      Pricing

Pacific Plug and Liner pricing covers our Perennial, Ornamental Grass, Helleborus and Specialty Plant Programs.  We offer 162-cell, 128-cell (new) and 72-cell liners in our Perennial and Grass programs although not all sizes in every variety.  Helleborus varieties are produced in a 72-cell.  Our Specialty Plants are grown in our 102-cell.  Our new Hula Berry® White Strawberry is offered in color coded 50-Cell Tray (white for the Hula Berry® and a red tray for the pollinator red strawberry and is sold in kits of 4 trays only (3 White, 1 Red).

B.       Production Lead Times

When a product is not shown on availability for the time desired we will custom grow the product.  Lead times vary by variety and tray size, for most products the lead time can be calculated by adding the crop time + 3 weeks needed to secure inputs.  Some crops require additional lead time to secure product, these include products produced from tissue culture and division inputs.  General crop time guidelines are below.

Average Lead Times per Liner Size (plus 3 week Acquisition)


50 cell Selecta Trixi® Combinations                                  9 Weeks

102 & 105 cell Selecta                                                        4 – 7 Weeks

72 cell tray                                                                            8 – 12 Weeks

128 cell tray                                                                          6 – 12 Weeks

162 cell tray                                                                          5 – 10 Weeks

Vernalized product

50 cell deep vernalized Hula Berry® tray                        Available Weeks 8 - 14

Product produced from division and tissue culture

Lead times for products in this range can vary between 6-12 months for PP&L to secure inputs plus grow time because stock must be built to meet the orders needs.  PP&L does order in speculation on tissue cultured items but we still encourage contacting customer service for orders up to 12 months in advance so orders can be placed to meet customer needs.


C.       Shipping

a.       Minimum Orders 

“Grow-to” order:  2 trays per variety

“Grow-to” Specialty, Tissue Culture and Grass orders:  Please Inquire. 

Availability orders:  1 tray per variety

Availability Specialty, Tissue Culture and Grasses orders:  2 trays per variety



b.       Order Timelines

PP&L order timelines are designed to provide the best possible regional and national service options for multiple order sizes.

Cutoff is Wednesday, 3 PM Pacific Time

Overnight Delivery is available same week; multiple delivery services are available for the following week.  Contact Customer Service for options.

Pallet Shipper Grower Truck deliveries:  Product will be loaded Thursday or Friday of the following week to be delivered Monday through Thursday of 2nd week.  (Example-order placed 4/7 will be loaded 4/16-17 to be delivered 4/20-23).

Cancellations and adjustments will only be accepted 3 weeks prior to sticking or sowing of plant material. Cancellations will not be accepted after plant material has been sown or stuck.


c.        Packaging

Trays are netted to ensure quality delivery.  

·         Standard Box dimensions:  16 ¼” x 11¾” x 22”

·         Small Box dimensions:  10¾” x 12 ¼” x 23”

·         Hula Berry Box dimensions:  20½” x 22” x 11¾”

Winter wrap for box and Pallet Shipper shipments in extreme cold conditions:  $2 /box   $14/pallet shipper

Trays and box information:

a.       Freight

Prices are F.O.B. Watsonville, CA.   Freight is pre-paid and billed to the customer.

·         Charging directly to Broker & Customer freight accounts is available

·         OnTrac Delivery is available for the following states:  WA/CA/OR/ID/NV/UT/AZ/CO

b.       Pallet Shipper

Pallet shipping via refrigerated truck is available for all customers with a 50 tray minimum.  We can guarantee qualified pallet deliveries weeks 1-20.  Pallet deliveries are available weeks 21-52 on an every other week basis.  Please contact us for schedules into the various markets.  Maximum height of a pallet shipper is 96”.

a.       Claims:

Our goal is to provide a quality product.  However, in case there is a problem, please follow our claims process as detailed below:

·         Freight Damage:  Customer should contact their broker.  Broker will file the claim with PP&L and we will make the claim with our carrier.  Freight damage claims need to be made within 48 hours of receiving the shipment.

·         Product Shortage:  Need to be noted on the packing list provided at the time of delivery, and customer must notify broker within 48 hours of receipt of our shipment.

·         Product Quality:  Customer is to notify their broker within 72 hours of receipt if anything does not appear right with product delivered.  PP&L will research the issue with the broker and the customer and will determine a necessary course of action or adjustment.  Photos are required for product quality claims.

·         All claims must be in writing via broker claim process to track effectively.


b.       Limitations of Warranty

Pacific Plug and Liner warrant’s that our products will conform to the description or pictures presented and will be viable when received. 

Since we have no control of the customer growing of the plants, we give no other warranty, expressed or implied.  Claims will be limited to the amount of the purchase price of the product and any applicable freight and royalty.  Pacific Plug and Liner will not be held liable for consequential or incidental damages resulting from a shipment such as:  lost revenue, profit, commission, contamination, legal fees or any other damages. 

If there is a problem with your order, please notify your broker immediately with any problems.  All claims must be reported within 48 hours of delivery. Photos are required for product quality claims

c.        Tags

Pacific Plug & Liner offers tags for patented plants listed in our current catalog.  With the exception of specific varieties, tags are optional.  Please specify if you would like tags when placing an order.

Customers are required to label plants with the appropriate patent number or applied for status at point of sale.  We are always happy to assist customers with this patented plant information.